Our client is one of the largest companies creating and delivering cutting-edge technologies to many industries. At some point, the client decided to move from a legacy CRM solution to Salesforce. Currently, they own the largest single org implementation in the world. To maintain and develop such a complex and comprehensive solution, the company needs to involve multiple vendors from different countries.
TTMS approached that project with a clear vision on how to clean and upgrade the current solution to make sure its design is created according to the industry standards. The first step was to ensure that each functional area (CRM, CPQ etc.) is led by one of our Architects and that there is a single team dealing with road-mapping and creating core for the center of excellence. Next, our team prepared and distributed a set of documents regarding coding and pattern standards and started working closely with other teams to ensure the solution is implemented according to the same set of rules among all the streams.
Two most important outcomes are:
Thanks to that day-to-day operations, the user satisfaction and adoption rate went up, while the costs of maintenance are gradually going down.